Terms & Conditions
TERMS AND CONDITIONS
Orders may be placed directly with Commtech or with any of our distributors or resellers. Orders may be placed via email, telephone, or fax. Please confirm telephone orders with a written purchase order.
All prices are FOB Origin, Wichita, Kansas, USA. Prices are subject to change without notice. Applicable federal, state, and local taxes are extra and paid by the buyer. We ship via UPS, and the shipping charges are prepaid and added to the invoice. We also ship collect via the carrier of the buyer’s choice. Shipping quotes are FOB Origin for domestic shipments, and DAP Destination, for international shipments. Any applicable duties and/or taxes for international shipments are the sole responsibility of the buyer, and will be charged directly by the carrier.
We require payment in advance for all international orders. Payment in advance may be made via either wire transfer or credit card (Visa, MasterCard, or American Express).
We require payment in advance or Net 30 credit approval for all domestic orders. Payment in advance may be made via wire transfer, ACH, C.O.D., or credit card (Visa, MasterCard, or American Express). If Net 30 terms are preferred, please provide your credit references and banking information. You may submit this information on your own company letterhead, or you may complete our credit application form by using the link below. Credit approval normally takes 3-5 business days.
Click here for PDF credit application form
Quantity discounts are available when placed in a single order. Also, OEM/reseller discounts are available on an order or contract basis. Contact our sales department for details.
All quotations made by Commtech are valid for 60 days.
30 DAY NO-RISK RETURN POLICY
Simply have your purchasing department issue an Evaluation Purchase Order. Return of the unit(s) in original condition and in the same packing box(es) within 30 days will void that P.O. and our invoice.
To return any product for warranty repair, out-of-warranty replacement, or any other reason:Call our Customer Service department and obtain a Return Material Authorization (RMA) number. When shipping the unit(s), be sure to have that number appear on the outer label. This will expedite handling of your return. Ship the unit(s) prepaid. We will pay any return shipping for warranty repairs.If you are returning the unit for out-of-warranty repair or replacement, request your purchasing department to issue a purchase order in the amount that will be quoted to you by our Customer Service Department. This quote will be made after a repair evaluation has been completed.
If you are returning the product for credit, a 15% restocking fee may apply
All sales are binding and are subject to a restocking charge if a return is required. If a product is returned, the restocking charge is 15% of the value of the product. Any product returned with irreparable damage will not be eligible for refund.